Fill out your return form, which was in your package, and located right on the back of the packing list.
Use return address label located on the back of the return form at the top right hand corner. Seal up the package.



Cooltan Return Center


U.S. & INTERNATIONAL RETURNS

Returns & Exchanges


Sending Something Back:



 


Return Address Label


Frequently Asked Questions


What if I lost my return form?
You can print out another one by clicking here.

Where do I find the return address label?
The return address label is for returns. See diagram at the right labelled "Return Address Label". This a return address and NOT a prepaid return label. You still need to pay for the postage to send the package back to us.

Do I have to pay for my return?
Yes, you do have to pay for the return back to us.

How long does it take for a refund?
It typically takes about 18 business days from the day in which your return has been processed for a refund to show back up.

How long does it take for an exchange for U.S. orders?
It typically takes about 2-3 weeks for an exchange to process if the item is in stock. If the item is out of stock, we will contact you about the delay. If you need your exchange item sooner than the 2-3 week turn around time, then we recommend that you send the return item back to us and attain proof of either a return postage receipt or tracking number to show that the package is on the way back to us. Next contact us via email to send us a copy of the return postage receipt or tracking number for the package, and let us know the exact item you would like to get in exchange. By doing so, we will immediately process your exchange and ship it out to you without having to wait for the return to come back in the mail. It will speed up the delivery time to 1 week if the item is in stock. If the item is out of stock, we will contact you about the delay.

How long does it take for an exchange international orders?
It typically takes about 6-8 weeks for an exchange to process if the item is in stock. If the item is out of stock, we will contact you about the delay. If you need your exchange item sooner than the 6-8 weeks turn around time, then we recommend that you send the return item back us and attain proof of either a return postage receipt or tracking number to show that the package is on the way back to us. Next contact us via email to send us a copy of the return postage receipt or tracking number for the package, and let us know the exact item you would like to get in exchange. By doing so, we will immediately process your exchange and ship it out to you without having to wait for the return to come back in the mail. It will speed up the delivery time to 4-6 weeks if the item is in stock. If the item is out of stock, we will contact you about the delay.

Go to your local post office to apply the correct postage and mail it.

 

Our 100% guarantee ensures that every Cooltan Tan-Through item you purchase makes you happy. If you are not satisfied with your purchase, you may return merchandise within 60 days for an exchange or refund. Make sure the hygienic liner is still attached to the women's bottoms or returns will not be accepted. Credits or charges due will be issued to the original credit card. The initial shipping charge is non-refundable. You will have to pay for the postage to send a return back to us. Returns for refund of unworn merchandise after 60 days can still get an online store credit.
Package up the item(s) you are returning back along with the return form into the the appropriate envelope or box.


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© Coolware Co Inc., Citrus Heights, CA 95611

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