Cooltan Customer Service

Are my items in stock?

We do our best to update the website regularly to keep size selections limited to items actually in inventory. This means that if you can order an item on our web page, it should be in stock. However, during the spring and summer months, inventory levels change rapidly. In the event that you order an item which is out of stock, we will email you and notify you.

Back to top

What about backorders?

There is no additional cost to ship backorders. There is only one shipping & handling charge per order and it is charged when your first shipment is sent. Additional shipments are shipped at no additional cost.

Backordered items are shipped as they become available. You will be notified via email if one or more items are going to be delayed beyond the original target date.

Back to top

What are my payment options?

We accept Visa, MasterCard, American Express and Discover online. You may also place your order by printing our order form and mailing it to us with a check or money order enclosed. Please be aware that orders placed with personal checks require an additional two weeks to process. For your security please do not send cash.

Back to top

Is it safe to use my credit card?

Yes, shopping at Cooltan online is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us.

Back to top

Where can I enter a coupon or promotional code?

Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the code on the “Payment” page of our checkout process. If you place your order over the phone, please inform the customer service agent that you have a code. Only one coupon code may be used per order.


Back to top






SHIPPING & HANDLING AND RETURNS



How much do you charge for shipping & handling?

Domestic U.S. Shipments:

  • shipped via USPS (United States Postal Service)
  • postage for standard shipping is $6.95 plus $1.00 per each additional suit/shirtBack to top

International Shipments:

  • shipped via RR Donnelley international mail courier
  • shipments have a shipping fee of $8.95 + $1.00 per each additional item
  • Duties and taxes are not prepaid.  

Back to top

What international countries do you ship to?

Currently we ship to the following international countries -

- Australia
- Austria
- Belgium
- Brazil
- Canada
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Greece
- Hong Kong
- Ireland
- Italy
- Japan
- Malaysia
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Republic of Korea
- Saudi Arabia
- Singapore
- Spain
- Sweden
- Switzerland
- United Arab Emirates

Just select your country in the country drop down menu during checkout.
 
For all other countries, please contact us at service@coowlare.net

SHIPPING & DELAYS DURING COVID-19: Due to the current pandemic, we are noticing carrier delays with our shipping couriers. Please remain patient and allow up to 3 weeks for international shipments.

Back to top

When will my order be shipped?

In stock orders are shipped out 2-3 business days for domestic orders and 3-5 business days for international orders, excluding holidays. Out of stock orders will be notified by email about the out of stock situation, and will also be contacted once the item(s) is in stock and ready to ship.

Back to top

How long does shipping take?

US Shipments:

  • SHIPPING & DELAYS DURING COVID-19: Due to the current pandemic, we are noticing carrier delays with our shipping couriers. Please remain patient and allow up to 2 weeks for delivery for domestic orders.
    • We ship from our facility to you via USPS (United States Postal Service).

International shipments:

  • SHIPPING & DELAYS DURING COVID-19: Due to the current pandemic, we are noticing carrier delays with our shipping couriers. Please remain patient and allow up to 3 weeks for international shipments.
    • Shipped via RR Donnelley international mail courier.
    • Once your order ships, you will receive a tracking email. Please allow 4-6 days for your tracking to update when your package leaves their facility.
    • If you have any further questions or concerns about shipping, please contact us at service@coolware.net


Back to top

How can I track my order?

We will notify you via email after your package has shipped. To ensure that you do get your shipping confirmation email, please save the email address service@coolware.net to your address book so that your email will go to your inbox and not your junk folder.

Back to top

What is the Cooltan return policy?

Our 100% guarantee ensures that every Cooltan Tan-Through item you purchase makes you happy. If you are not satisfied with your purchase, we will make it right. Included in all domestic orders is a prepaid return label for your return until you get the right size. You may return merchandise within 60 days for an exchange or refund. Make sure the hygienic liner is still attached to the women's bottoms or returns will not be accepted. Credits or charges due will be issued to the original credit card. The initial shipping charge is non-refundable. Returns for refund of unworn merchandise after 60 days can still get an online store credit.

Back to top

How do I return something?

You will find a return and exchange form enclosed with your order. To return an item, just mail it to the address shown at the upper left corner of your packing list. Please be sure to tell us who you are and whether you would prefer a refund or an exchange, and allow 5 business days for your exchange, and 10 business days for your return to be processed. Initial shipping fees as well as return and exchange shipping costs are not refundable. If you no longer have your return form, you can print one out by clicking here.

Back to top






ABOUT PRIVACY



What about my privacy?

We are committed to protecting your privacy. View Privacy Policy here: Privacy

Back to top

What are cookies?

A cookie is a small piece of information that web sites use to remember information about users. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information.

Back to top

 


Copyright © Coolware Co Inc. 2020